Your customer clicks – and we do the rest: E-Commerce / Mail Order sector solution and Teleshopping
Dohmen Solutions' professionally managed E-Commerce solution with integrated E-Shop meets not only all your customers' expectations, but also your profit expectations from the new Internet shopping channel.
With us, all the required services are available from a single source.
Customer Care
- Individual customer care
- End customer care
- Technical Support
- Management information system
- Master data management
- Order management
- Response handling
- Project management
E-Shop
- Flexible adaptation to customer requirements
- Adaptation to corporate design specifications
- Online catalog with product master data management
- Plausibility testing with online customer response
- (Online) duplicate verification
- (Online) address verification
- Availability display of goods
- Use of various online shop providers
Warehousing
- Incoming goods management
- Quality management
- Packaging and commissioning
- Batch and serial number handling
- Cross docking
- Palettes, shelving, hanging goods, block storage
Distribution
- Worldwide shipping
- Transport control and invoicing
- Track & Trace
- Transport insurance and settlement of claims
- Cross-docking and drop-shipping
- Export management and clearing
Risk Management
- Own software tool which translates internal and external information into instructions for payment methods to be used
- Reduction of payment failure by early identification of defaulters
Order Clearing
- Fine tuning of order acceptance
- Determination of payment methods
- Credit rating check
- Adjustment of customer history (order, returns, payment)
- (Online) duplicate verification, budget limit
- (Online) address verification
Reverse Logistics
- B-goods marketing
- Online tracking of returns processes
- Automatic information in case of changes in status and process
- Physical and commercial returns handling
- Product classification
- Repair service
- Preparation and refreshing
Call Center
- First level and second level support
- International Inbound and outbound calls
- Customer-related call flow management
- Efficient ACD system
- Customer-specific reporting
- Ticket management system
Financial Services
- Handling of all common types of payment
- Accounts receivable management
- Control of incoming payments
- Credit note records
- Accounts payable management
- Credit checks
- Reminder system and collection
- Risk management and fraud identification for e-commerce solutions
Value Added Services
- Film-wrapping, labeling, re-labeling
- Wear-test, sizing and fitting
- Management of terms and conditions
- Disposition support
- Alteration and cleaning management
- Product photographing
Consulting
- Process analysis
- Project management
- Modeling and presentation of target processes
- Preparation of service directories
- Implementation management
- Internationalization
- Marketplace integration (e-commerce)
IT-Solutions
- Workflow-based IT system
- Internet- and intranet based platform
- Inhouse IT-Development
- Professional Interface connection
- Independent computing center
